Shopping FAQs

Q1Do I need to create an account to place my first order?

Yes, you need a member account to purchase. Click the profile icon in the top right, fill in your details and submit — or sign in directly with Facebook.

Forgot your account? Email us at mijilymedia@gmail.com. Forgot your password? Click the profile icon → Forgot Password and follow the instructions.

Q2What shipping methods are available?

Q3How is shipping calculated for outlying islands?

Outlying island shipping is calculated separately and adjusted after the order is placed. Free shipping thresholds do not apply, and delivery is limited to areas serviceable by Black Cat (T-Cat).

Q4How soon will I receive my order after placing it?

Orders placed before 09:00 Monday through Friday are shipped the same day (excluding public holidays and overseas orders).

Q5I've placed an order — can I modify or cancel it?

Please leave a message in your order or DM our FB Page and our team will assist you. If the item has already entered shipping, please initiate a return or exchange within the 7-day inspection period. Items must be unused and in original packaging.

Q6What is the 7-day inspection period?

We offer a 7-day inspection period. This is not a trial period — items must be returned completely unused with all original packaging and accessories intact. The 7 days begin from the day you receive the product.

Q7Do you issue receipts or invoices?

Yes. If you need a business tax ID (統編) on the invoice, please enter it in the designated field at checkout. An e-invoice is issued for every order and can be viewed in your order details.

Q8The size I want is out of stock — will it be restocked?

If an item is out of stock, click "Notify Me When Available" and we'll send you an email once it's back in stock.

Q9How do I use my store credits?

Check your available credits under Member Center → Store Credits, or on the checkout page. Simply check the box to apply them at checkout.

Q10Can I add items or change the payment method after placing an order?

No, orders cannot be modified once placed. If the order has not shipped yet, you may cancel and reorder — but any promotions that have since expired will no longer apply.

Q11How do I know if my order has been shipped?

A shipping confirmation email is sent for all orders. For convenience store pickup, you'll receive an SMS when the parcel arrives. For home delivery, the courier will call you before arriving.

Q12Can I change the pickup store or extend the pickup period?

Unfortunately no — neither the pickup location nor the pickup deadline can be changed. Please confirm your preferred store and availability when placing your order.

Q13I'd like to return the item I received.

Please refer to our Return & Exchange Policy page for full details.

Q14I received a defective or incorrect item — can I exchange it?

For returns or exchanges, please log in → Orders → View Order and leave a message in the order communication section, or DM our FB Page. Our team will assist you promptly.

Q15The store clerk can't find my parcel.

If you've received a shipping confirmation but the parcel can't be located at the store, please email us at mijilymedia@gmail.com or DM our FB Page — our team will look into it right away.

Q16I didn't receive the pickup SMS or shipping confirmation email.

The SMS is sent to the mobile number entered in your order — please make sure it's correct. Shipping confirmations are sent by email. If you haven't received one, check your spam folder and mark Mijily emails as "not spam" or add us to your contacts.

Q1I don't live in Taiwan — how do I order?

Add items to your cart → Proceed to checkout → Select your region → Enter your full shipping address in English and choose a payment method → Complete your order.

Q2Which countries do you ship to?

We ship to: China, Hong Kong, Macau, Singapore, Malaysia, South Korea, Vietnam, Thailand, Japan, USA, Australia, and Canada. Available destinations may vary by product — please contact us to confirm.

Q3What payment methods are accepted?

Q4When will my order be shipped?

Q5How is international shipping calculated?

Shipping is calculated based on SF Express rates. Free shipping thresholds do not apply, and any applicable import duties are the buyer's responsibility.

For orders to China, a maximum of 2 pairs of shoes per order is allowed. Orders exceeding this will be split into separate parcels.

Q6Do international orders come with an invoice?

A commercial invoice is included with your shipment (excluding orders to China, Hong Kong, and Macau).

Q7International return policy

Exchanges are not available for international orders — returns only. Within 7 days of receiving your order, log in to your member account, go to your order, and leave a message with the return details and reason. Our team will respond within 1 business day.

Once you receive the return confirmation, ship the item back at your own expense within 7 days. Items must be in brand-new condition with all tags, packaging, gifts, shoe box, and commercial invoice intact.

Q8International refund policy

Refunds cover the product price only — shipping fees are non-refundable.

Q9How should I fill in my shipping details?

Except for orders to China, Hong Kong, and Macau, the recipient's full name must be entered in English (no abbreviations), and the correct postal code must be included.

Q10Can I update my order or shipping information after placing the order?

No changes can be made once an order is confirmed. If incorrect details cause a failed delivery and we are unable to reach you within 2 days, the parcel will be returned and the order refunded minus the actual round-trip shipping cost.

S1Home Delivery — Hsinchu Transport

S2Convenience Store Pickup (Cash on Delivery) — FamilyMart

Pick up at your selected FamilyMart and pay in cash upon collection.

S3Convenience Store Pickup (Prepaid) — FamilyMart

Show your ID at the selected FamilyMart to collect your parcel — no payment required at pickup.

S4Outlying Islands — Chunghwa Post

S5International Parcel — Chunghwa Post

S6Hong Kong Delivery — SF Express